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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Episode 114 – Copilot Experience with Laurie Pottmeyer

Join Laurie Pottmeyer on this episode of M365 Voice, as she provides a firsthand account of her experience with Copilot, Microsoft's latest of...

6 months ago

Episode 491 - Azure Retirement Workbook

On this episode of the Az Podcast, Amit Bajaj shows how Azure Retirement Workbook can help keep track of services that are no longer in use. W...

7 months ago

Episode 345 – Microsoft 365 Backup and Microsoft 365 Archive

In episode 345, Ben and Scott discuss the upcoming Microsoft 365 Backup and Microsoft 365 Archive services, as well as the pricing and value o...

1 year ago

Episode 335 – The vagaries of Office 365 licensing

In Episode 335, Ben and Scott discuss some of the trials and tribulations of Office 365 and Microsoft 365 licensing. Specifically, some intric...

1 year ago

Episode 290 – Moving from a Microsoft 365 Admin to MSP

In Episode 290, Ben and Scott discuss how you can transition from a Microsoft 365 administrator at a single organization to becoming a managed...

2 years ago

Episode 407 - Container Apps

In episode 407, our Azure experts Kendall Roden and Daria Grigoriu discuss Azure's new Container Apps service and its numerous use cases. The ...

2 years ago

Episode 431 - Azure Platform-as-a-Service (PaaS)

In this episode, Nir Mashkowski, Principal PM Manager, discusses the evolution of PaaS in Azure over the last 10+ years, highlighting usage pa...

2 years ago

Episode 434 - Azure Traffic Manager

In this episode, Evan and Cynthia are joined by Abhishek Tiwari, Director of Software Engineering, as they discuss the benefits of using Azure...

2 years ago

The case for a digital-first channel strategy, with Sucharita Kodali

In this podcast, Gemma Milne shares insights with Sucharita Kodali on the current state of the retail sector, with a focus on a digital-first ...

3 years ago

How Mars keeps people at the center of digital transformation, with Carol Van Den Hende

In this podcast episode, Gemma Milne speaks with Carol Van Den Hende, Senior Digital Transformation Director at Mars, Inc., about creating a h...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

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