Use session restore for seamless continuity in Customer Service
As customer service representatives juggle multiple cases, tabs, and applications throughout their day, interruptions—whether from b...
2 months ago
Microsoft Dynamics 365 Customer Service: Latest articles
Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
What is coming in 2025 Wave 2: Dynamics 365 Customer Service
Microsoft has just released the 2025 Wave 2 notes for Dynamics 365 business applications and the Power Platform, and I couldn’t wait to dive i...
5 months ago
Dynamics 365 Field Service : Perform inspections, including adding ad hoc inspections
Inspections in Dynamics 365 Field Service provide technicians and service agents with a structured and standardized way to capture inspection ...
5 months ago
Dynamics 365 Field Service : Enable and configure location tracking and geofencing
In the world of field service management, keeping track of technicians’ locations and movements is not just a convenience—it’s a necessity. It...
5 months ago
Dynamics 365 Field Service : Configure schedule assistant settings
In Dynamics 365 Field Service, efficient resource scheduling is at the heart of delivering excellent service. The Schedule Assistant is a powe...
6 months ago
Dynamics 365 Field Service : Configure the Requirements panel
In Dynamics 365 Field Service, Requirement records represent the work that needs to be done—such as a maintenance task, installation, or inspe...
6 months ago
Dynamics 365 Business Central: How to use standard customerPayment API to get customer payments (customerPayments/customerPaymentsJournals APIs returns empty records)
If you're a Dynamics 365 Business Central user struggling to use the standard customerPayment API to retrieve customer payments, this post is ...
1 year ago
Upgrade Your Outbound Dialer with Omnichannel | Dynamics 365 2024 Updates
The latest update to Dynamics 365's April 2024 wave has introduced new features to the outbound dialer in Omnichannel for Customer Service. Th...
1 year ago
Showcasing Customer Insights Through Reports In Power BI
Unlocking customer insights is essential for any business looking to boost customer service and profitability, and this Power BI showcase does...
1 year ago
How to – Provision Unified Routing in Dynamics 365 Customer Service Hub
Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navi...
3 years ago
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