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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Microsoft Dynamics 365 Customer Experience Analyst : Perform common tasks

In Dynamics 365 Sales, common tasks revolve around managing the end-to-end sales process and building strong customer relationships. Sales rep...

1 month ago

What is coming in 2025 Wave 2: Dynamics 365 Customer Service

Microsoft has just released the 2025 Wave 2 notes for Dynamics 365 business applications and the Power Platform, and I couldn’t wait to dive i...

3 months ago

Dynamics 365 Field Service : Perform inspections, including adding ad hoc inspections

Inspections in Dynamics 365 Field Service provide technicians and service agents with a structured and standardized way to capture inspection ...

4 months ago

Dynamics 365 Field Service : Enable and configure location tracking and geofencing

In the world of field service management, keeping track of technicians’ locations and movements is not just a convenience—it’s a necessity. It...

4 months ago

Dynamics 365 Field Service : Configure schedule assistant settings

In Dynamics 365 Field Service, efficient resource scheduling is at the heart of delivering excellent service. The Schedule Assistant is a powe...

4 months ago

Dynamics 365 Field Service : Configure not-to-exceed values

In Dynamics 365 Field Service, Not-to-Exceed (NTE) Values are used to control and monitor the maximum cost or time that can be spent...

5 months ago

Dynamics 365 Field Service – Summarize work orders with Copilot in the mobile app general availability

Dynamics 365 Field Service has announced a new feature called "Summarize work orders with Copilot in the mobile app" which allows technicians ...

11 months ago

D365 Customer Service: Dialer Enhancements

The 2024 release wave 1 for Dynamics 365 brought us some awesome features for the Dynamics 365 CX apps. So far, this release packed a lot of c...

1 year ago

{Omnichannel} Automatically remove customer off hold on call transfer

In the world of customer service, call handling is one of the most crucial functions, and in this article, the focus is on the feature of auto...

1 year ago

Upgrade Your Outbound Dialer with Omnichannel | Dynamics 365 2024 Updates

The latest update to Dynamics 365's April 2024 wave has introduced new features to the outbound dialer in Omnichannel for Customer Service. Th...

1 year ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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