Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Dynamics 365 App for Outlook is an essential productivity tool that brings Dynamics 365 data and capabilities directly into Microsoft Outlook,...
Connected Field Service (CFS) is a Dynamics 365 Field Service capability that extends traditional field service operations by connecting IoT-e...
In today’s fast-paced field service environments, technicians and back-office staff need highly tailored tools to perform their work efficient...
Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Cust...
Default Field Service Settings in Dynamics 365 Field Service and their purpose:GeneralSets up core components like territories, tax...
Table of Contents Introduction Field service organizations (installation, service, delivery, inspections) face many challenges that 36are outs...
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for inco...
Hello Everyone,Microsoft Copilot has introduced several features in Dynamics 365 Customer Service that can significantly enhance customer supp...
If you're looking to implement a chat widget through Customer Service workspace/Omnichannel for Dynamics 365, you may want to consider hiding ...
In this post, YanivRDT provides a step-by-step guide on how to implement a Dynamics 365 Service Bus Listener using Azure Function. The post hi...
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