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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Embed apps in Field Service

In today’s fast-paced field service environments, technicians and back-office staff need highly tailored tools to perform their work efficient...

5 months ago

How to Configure Generative AI Plugin in Copilot for Improved Customer Service

Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Cust...

6 months ago

Dynamics 365 Field Service : Create inspection templates

In Dynamics 365 Field Service, Inspections provide a modern, efficient way to gather data during field visits. Whether you're collecting safet...

6 months ago

Dynamics 365 Field Service : Implement Dynamics 365 Remote Assist for use with Field Service

Implementing Dynamics 365 Remote Assist with Dynamics 365 Field Service empowers frontline technicians to collaborate in real-time with remote...

7 months ago

Configure Case Handling Time widget for the Case form – Dynamics 365 Customer Service

The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using this...

11 months ago

Dynamics 365 Field Service – Configure Copilot summaries in Field Service

Dynamics 365 Field Service is getting an upgrade with the announcement of the configure Copilot summaries feature. This feature allows adminis...

1 year ago

Omnichannel for Customer Service – Personal Numbers

Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for inco...

1 year ago

{Do you know} View analytics for Copilot's impact on your business with Dynamics 365 Customer Service

Hello Everyone,Microsoft Copilot has introduced several features in Dynamics 365 Customer Service that can significantly enhance customer supp...

1 year ago

Show or Hide Chat Widget After Operating Hours in CSw

If you're looking to implement a chat widget through Customer Service workspace/Omnichannel for Dynamics 365, you may want to consider hiding ...

2 years ago

Connecting Microsoft Dynamics 365 Sales and Customer Service, SAP and Gmail | Dynamics Success Stories

> Problem: Software integration - Dynamics / Gmail / SAP > Solution: Connect Bridge > Provider: Connecting Software ...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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