All Articles Videos Podcasts

Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Go Beyond Offline: Introducing Online Mode for Field Service Mobile

We’re excited to introduce Online mode, a new capability that allows technicians to access live Dataverse data from the Offline-First applicat...

4 months ago

How to Integrate WhatsApp with Dynamics 365 CRM Using Meta or Twilio APIs

In a world where customers expect instant, personalized service, integrating WhatsApp with your CRM isn’t optional—it’s a strategic necessity....

7 months ago

Get a Clearer, Actionable View of Complex Dynamics 365 Relationships with the New Custom Page!

In customer relationship management, data is your most valuable asset. But let’s face it – making sense of all that data, especially when it’s...

9 months ago

Dynamics 365 Field Service – Enhance Copilot experiences in the web app

We are announcing the Enhance Copilot experiences in the web app feature for Dynamics 365 Field Service. This feature introduces usability imp...

1 year ago

Cumulative Update Summary for Microsoft Dynamics 365 Business Central（July, 2024）

Cumulative Update (July, 2024) for Microsoft Dynamics 365 Business Central is now released. BC24: Released Updates for Microsoft Dynamics 365 ...

1 year ago

New pricing for Microsoft Dynamics 365 effective October 2024

Today, we’re announcing the first pricing update for Microsoft Dynamics 365 in more than five years. Since our last pricing update, Dynamics 3...

1 year ago

Plugin Development Best Practices in Dynamics 365/ Dataverse/ Power Apps

Developing plugins in Dynamics 365/Dataverse requires adherence to Best Practices as prescribed by Microsoft. To ensure efficient and effectiv...

2 years ago

Upcoming changes to direct email notifications

This article highlights the upcoming changes regarding direct email notifications. These notifications are sent to users assigned pre-configur...

2 years ago

Exploring Bookmarks in the OOB Power BI service reports

Recently when I was exploring the AI-driven out-of-the-box customer service reports “Customer Service Historical Analytics”, “Knowledge Analyt...

2 years ago

Interact with Dynamics 365 records in Teams Chat(Preview)

In this article, we explore the latest update in the Microsoft Teams and Dynamics 365 integration - the ability to interact with Dynamics 365 ...

3 years ago

Previous Next

Microsoft Dynamics 365 Customer Service: Latest articles

Sidebar