Microsoft Dynamics 365 Customer Engagement: Latest updates

How to configure donotreply email using Shared mailboxes in Dynamics 365 CE?

This article explains how to create and configure a Shared Mailbox in Microsoft 365 for sending emails to users in Dynamics 365 CE. It details...

[How to] Deliver common experience to multiple audiences with single journey in Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on delivering common experience to multiple audiences with single journey.Let's get's sta...

Optimizing Agent Productivity with Dynamics 365 Contact Center: A Copilot-first Cloud Contact Center

Table of Contents Introduction The gap between rhetoric and reality is closing with Artificial Intelligence (AI) taking on every aspect…...

Implementing Reason for Delete in D365 CE

For organizations using Dynamics 365 Customer Engagement (CE), effectively managing data is crucial to ensure a clean and efficient database. ...

Read OptionSet Labels in Dynamics 365 CRM Plugins | Entity object

Here's how you can retrieve the Label of the OptionSet from the Plugin in Dynamics 365 CRM while working with the Entity object.

Getting Started with Dynamics 365 for Marketing

Modern technology and social media are evolving in the 21st century, as to become more suited to the needs of customers who are fussy, discern...

Map My Relationships - An intuitive mind map app, made exclusively for Microsoft Dynamics 365 CRM

A Preferred App on Microsoft AppSource – Map My Relationships is a productivity control that provides a Mind Map view of Dynamics 365 CRM data...

Sharing multiple knowledge articles

Dynamics 365 offers a useful feature called the knowledge article functionality, which allows users to access existing information to resolve ...

Admin Tools for Dynamics 365

If you're a Microsoft Dynamics user, you know how painful it can be to set up user authorizations and security roles. This can often be the bi...