Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
A customer needs an urgent update on their shipment that’s halfway across the globe. They visit your website, type a query in the websit...
Cumulative Update (March, 2025) for Microsoft Dynamics 365 Business Central is now released. BC26 Preview: Version: W1 26.0 (Platform 26.0.310...
A customer reaches out to your support team with a question about their recent purchase. As a dedicated agent, you receive an instant notifica...
If you're a Dynamics 365 Business Central user struggling to use the standard customerPayment API to retrieve customer payments, this post is ...
MappyField 365 is a powerful mapping plugin for Dynamics CRM users that features remarkable abilities such as data visualization on the map, t...
This post is all about forecasting case volumes on a daily and 15-minute interval basis in Dynamics 365 Customer Service. The author emphasize...
If you're an agent on Dynamics 365 Customer Service, here's some great news for you! Enhancements have been introduced to improve the email co...
For those using Dynamics 365 Marketing, it's important to consider the best strategies for extracting marketing insights. Microsoft has direct...
The public preview for app auto updates is now available for Power Apps and Dynamics CE, according to an announcement by Microsoft. This new f...
The Dynamics CRM's activity feature is often seen as a mystery, even to experienced users. In this blog post, the author explores this topic b...
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