Microsoft Dynamics 365 Customer Engagement: Latest updates

How generative AI in customer relationship management emphasizes human skills to drive sales

Successful sales is and always will be about human interactions, and the building of familiarity, comfort, and trust. But getting to those mom...

How to Use the Configuration Migration Tool in Dataverse: A Step-by-Step Guide

The Configuration Migration Tool in Dataverse (previously known as Dynamics 365 CE) is an essential utility for exporting and importing config...

Extend Copilot capabilities with plugins   

This post introduces prompt plugins as a means of securely accessing Dataverse data such as customers, products, and cases via Copilot. These ...

CRM Pricing Models: Complete Guide for Decision Makers

Introduction Companies today are challenged to integrate and manage the complete customer lifecycle—seamlessly and effectively—to win and reta...

Fixed – View Name as Blank in Dynamics 365 / Model-driven app

Recently we faced an issue where one of the views was not showing its Name in the app. On selecting the View Selector, we were not getting the...

Maximize Your Field Presence With Dynamics 365 Map

For many businesses, field service or presence makes or breaks the business. Their business includes in-person interaction with the client.  M...

Back to Basics # 69: Usage of Parameters from Modern Command Designer in Dynamics CRM

Introduction: During certain scenarios we must pass parameters from the modern command designer so that they can be used inside JavaScript. In...

Geoff Ables on The MVP Show

If you're interested in learning about the life and experiences of Geoff Ables, this episode of The MVP Show has got you covered. In this podc...

Delete Dynamics 365 Data – Based on an import “Hack”!

I recently saw a "trick" with Dynamics 365 that I thought was quite cool. So, I decided to document it in a blog post. This must be a reasonab...

Back to Basics # 63: Make All Form Fields as Read-only with Webresource in Dynamics CRM

Introduction: During certain scenarios we must make all CRM form fields as read-only. To achieve this functionality explicit logic should be w...