Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
Below is our sample record for a custom table custom_contract for which we will be creating the folder in SharePoint and associated it with th...
In this post, you'll learn about a new feature called prompt plugins which are designed to allow agents access to Dataverse data - including i...
With Copilot, agents can seamlessly generate knowledge articles based on the data from their cases. This includes case descriptions, email exc...
If you're looking to implement a chat widget through Customer Service workspace/Omnichannel for Dynamics 365, you may want to consider hiding ...
We're thrilled to invite you to the first-ever Microsoft Customer Success Day, a free virtual conference for Microsoft Dynamics 365 and Power ...
Originally posted on Microsoft Lystavlen: One of the many strong points of Dynamics 365 Marketing is the separation of the Dynamics 365 enviro...
Introduction: During certain scenarios we must integrate external API inside Dynamics CRM. As an example, a Wikimedia free api was used to exp...
Hi, Readers.The preview environment for Dynamics 365 Business Central 2022 release wave 2 (BC21) is available. […]
In this video, you'll learn how to handle exceptions when working with Power Automate through the use of the Try Catch Finally block. This tec...
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