Try skill-based agent search in Dynamics 365 Customer Service
Dynamics 365 Customer Service just got better with the new skill-based agent search feature, announced in this post. With this feature, agent ...
Dive into the world of Microsoft Dynamics 365 Business Central with our curated collection of blogs. Stay informed about the latest updates, tips, and best practices to optimize your business processes and drive success with Business Central.
Dynamics 365 Customer Service just got better with the new skill-based agent search feature, announced in this post. With this feature, agent ...
Hi, Readers.Today I would like to talk about an interesting topic, how to rotate and flip picture/image in Business Central.As you know, most ...
Hi, Readers.Early morning in Japan time today, the 2023 release wave 2 plans for Microsoft Dynamics 365 and Power Platform has been released! ...
MappyField 365 has introduced a new feature called Live Chat that aims to improve communication between managers in the office and agents in t...
Hi, Readers.Today I would like to briefly talk about how to manage Database Access Intent in Business Central. Business Central can be set up ...
Hi, Readers.Minor update 21.1 for Business Central 2022 release wave 2 has been released yesterday. Learn more: Link. Some new features a...
If you use Dynamics 365 Sales for customer engagement, you can enjoy seamless integration in the lead-to-cash process by using Business Centra...
The latest release for Business Central is packed with new updates that are set to make your user experience even better. One of the most note...
Microsoft is taking the integration between Dynamics 365 and Microsoft Teams to the next level by investing more and more in it. This integrat...
This video provides a step-by-step guide on how to enable a custom entity for Outlook in Dynamics 365. By doing so, you can easily view and ma...