Microsoft Dynamics 365 & Power Platform Articles

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Microsoft Purview | Data Security Investigations – Introducing new personal data examination

Microsoft Purview Data Security Investigations will add an AI-powered personal data examination by late April 2026, identifying personal infor...

M365 Admin 4 months ago 5

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We are announcing the ability to identify your customers easier with enhanced authentication methods and mid-conversation authentication for l...

M365 Admin 4 months ago 5

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We are announcing the ability for supervisors and quality managers to evaluate multiple closed conversations on demand, directly from the conv...

M365 Admin 4 months ago 4

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Copilot Cowork is now available in Frontier for Microsoft 365 Copilot Premium users, enabling multi-step task orchestration across apps with u...

M365 Admin 4 months ago 2

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Researcher’s new Auto Critique improves draft quality by reviewing structure, sources, and citations. Model Council compares reports from mult...

M365 Admin 4 months ago 1

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We are announcing the ability to boost engagement with Copilot-powered conversational text messages in Dynamics 365 Customer Insights – ...

M365 Admin 4 months ago 17

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We are announcing a new feature for Dynamics 365 Customer Service known as Case Sentiment Insights. This feature is designed to give agents an...

M365 Admin 4 months ago 6

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We are announcing the ability to simulate case‑resolution flows before production in Dynamics 365 Customer Service. This feature will reach ge...

M365 Admin 4 months ago 7

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We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk duri...

M365 Admin 4 months ago 5

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We are announcing the ability to move apps out of the default environment in Power Platform. This feature will reach general availability on A...

M365 Admin 4 months ago 9

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