Microsoft Dynamics 365 & Power Platform Posts

Article

Dynamics 365 Project Operations: Analyze project plans with what-if scenarios

What if scenario modeling enables you to simulate changes to a project plan and evaluate their impact before committing to them. Available for...

M365 Admin 10 days ago 6

Article

Dynamics 365 Customer Service provides out-of-the-box historical reporting built on a shared analytics foundation: a scalable, open, and AI-re...

M365 Admin 10 days ago 3

Article

Tools are building blocks that let your agent interact with external systems. Tools expand what your agent can do, and your agent can perform ...

M365 Admin 10 days ago 3

Article

Bullseye routing with user groups enables a tiered assignment strategy that automatically expands the pool of eligible representatives as conv...

M365 Admin 10 days ago 3

Article

Service representatives can reroute a live voice or messaging conversation when they realize they aren’t the right person to help. The r...

M365 Admin 10 days ago 3

Article

Gain visibility into AI interactions, conversation trends, and customer engagement Measure self-service effectiveness through containment, es...

M365 Admin 10 days ago 3

Article

Contact Center historical analytics provides out-of-box historical reporting for Dynamics 365 Contact Center, built on a shared analytics foun...

M365 Admin 10 days ago 4

Article

Bring Microsoft AI to the contact center platform of your choice with the Universal Connector. Organizations can now integrate Microsoft self-...

M365 Admin 10 days ago 3

Spotify

Host Sowbhagya Suresh shares some of the latest news and cutting-edge research from across Microsoft—from understanding the challenges facing ...

Microsoft Research Podcast 10 days ago 3

Spotify

Host Sowbhagya Suresh shares some of the latest news and cutting-edge research from across Microsoft—from understanding the challenges facing ...

Microsoft Research Podcast 10 days ago 5

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