Azure Articles

Explore the latest innovations and insights in cloud computing with our curated collection of Microsoft Azure blogs. Stay informed about the latest updates, best practices, and expert advice to optimize your Azure deployments and drive success in the cloud.

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Extend AI voice support: Introducing real-time voice agents in Microsoft Copilot Studio

Real-time voice agents are now generally available in Copilot Studio, supporting adaptive voice experiences for complex customer conversations...

Power Virtual Agents - Blog 6 months ago 30

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Turning customer experience into a growth engine

Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle. The...

Microsoft Dynamics 365 Blog 6 months ago 16

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Meet Your Agentic Contact Center

Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for ...

Microsoft Dynamics 365 Blog 6 months ago 22

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Practical AI in the Power Platform

Practical AI in the Power Platform has quickly become one of my favorite sessions to deliver this year. It’s the perfect blend of “what’s poss...

Kylie Kiser - News and learning from around the world of #MSDyn365 6 months ago 24

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Evaluate Customer Service With Dynamics 365 Quality Scoring

AI Is Now Grading Your Customer Service: Are You Ready for Dynamics 365 Quality Scoring? For years, most organizations have measured customer ...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 6 months ago 22

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Add A D365 Email Notification Type

Many base Microsoft events send an email. In this article, learn how to add a new D365 email notification type. Then associate the event with ...

Dynamics 365 Musings 6 months ago 26

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Dynamics 365 Notifications Not Working? Here’s What’s Actually Going Wrong (and How to Fix It)

You set up notifications in Microsoft Dynamics 365 expecting one thing: Timely updates that help you act faster. But reality looks different. ...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 6 months ago 17

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Power Platform Pay-As-You-Go Explained: Pricing, Benefits, & Use Cases

In the current digital environment, businesses need operational flexibility by using software tools to enable automation and improve data anal...

Soluzione : Software Development Company | Microsoft Gold Partner 6 months ago 27

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2026 Well on the Way – Growth Continues

As I write this, roughly one third of 2026 has already passed. That makes it a good moment to look at what the first months of the year have b...

Forward Forever 6 months ago 31

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Dynamics 365 Contact Center – Use Service Operations Agent to simplify setup tasks

We are announcing Service Operations Agent in Dynamics 365 Contact Center. This feature will reach general availability on May 22, 2026. How d...

M365 Admin 6 months ago 10

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