Dynamics 365 Customer Insights – Journeys – Automate scalable journey creation with the journey API

We are announcing the ability to automate journey creation by using templates, existing segments, and messages in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on October 10, 2025. How does this affect me? The real-time journeys API gives you the flexibility to automate the journey creation process. You can systematically generate a series of journeys and workflows by using existing segments and messages. Examples: Create multiple versions of a journey in various languages, customizing each one’s time zone, audience segment, and message assets to fit the intended language and region. Automatically initiate and launch a journey targeted at a specific segment whenever a defined event occurs, such as the announcement of lottery results. Produce a sequence of journeys to manage all stages of an event’s lifecycle—including sending invitations, reminders, and confirmations—whenever a new event is set up. What action do I need to take? This message is for awareness and no action is required. If you would like more information on this feature, please visit Use the Create Journey From Template API. Message ID: MC1150989

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