Microsoft Teams: Queues app on Teams mobile

Manage call queues and engage with customers wherever work takes you. The Queues app on Teams mobile enables on the go workers to stay connected and responsive when handling customer calls. Calling representatives and supervisor leads can view assigned queues, opt in or out of a queue’s call routing, and review a unified call history—all from their mobile device. Supervisor leads can also bulk manage queue participation for their teams. With seamless mobile access, the Queues app helps teams respond faster, handle calls more smoothly, and deliver a better customer experience anytime, anywhere. Product Microsoft Teams Release phase General Availability Release date April CY2026 Platform iOS Cloud Instance Worldwide (Standard Multi-Tenant) Created 2026-03-27 22:15:31Z Roadmap ID 559386 Roadmap Link https://www.microsoft.com/microsoft-365/roadmap?id=559386

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