Episode 410 – Joy and Jay take over and talk Change Management

Welcome to Episode 410 of the Microsoft Cloud IT Pro Podcast where hosts Jay Leask and Joy Apple are joined by special guest Ben Stegink for a discussion recorded live from the North American Cloud and Collaboration Summit in Branson. In this episode we focus on how organizations must adapt their change management approaches for the Microsoft 365 cloud environment.We discuss the fundamental shift from traditional IT operations, where organizations controlled software update timing, to cloud-based services with continuous updates outside of their control. Jay and Joy emphasize that successful modern IT requires cross-functional teams where IT partners closely with business units, communications, and training departments rather than operating in isolation. We then talk about the need for a shift in governance models to empower business users while requiring IT to balance user control with necessary oversight.Key themes include the importance of ongoing communication and adoption strategies, using tools like Viva Engage communities for peer-to-peer support, and adopting a "yes, and" approach to business requests rather than defaulting to "no." The episode emphasizes treating technology deployment as an ongoing service relationship rather than a one-time project, which is essential for success in the rapidly evolving cloud environment. Your support makes this show possible! Please consider becoming a premium member for access to live shows and more. Check out our membership options. Show Notes Joy Apple Joy is a Microsoft MVP and Director of Success and Enablement at Orchestry. With years of experience as an information technologist, I’m dedicated to helping organizations implement technology with a purpose-driven, “human-first” approach, ensuring tools like Microsoft 365 empower people to do their best work. Teaching and knowledge-sharing are at the heart of what I do. Whether it’s through volunteering in the Microsoft Community, speaking at events, or writing as the “Joy of SharePoint,” I’m passionate about helping others unlock their potential with modern workplace solutions. Im also a cohost of the Guardians of M365 Governance podcast, where I explore the challenges and rewards of governance, and a columnist for She is Tulsa, a quarterly magazine celebrating impactful stories from my local community. Outside of work, you’ll often find me enjoying live music or discovering new spots in Tulsa, Oklahoma, combining my love of connection and creativity wherever I go. Jay Leask Jay is a Principal Technical Architect at the Washington DC Microsoft Innovation Hub specializing in Modern Work. Jay facilitates discussions on modern IT practices, using 20 years of IT experience to engage customers in solutions design with a focus on increased the value and decreased risk within collaboration investments. His focus over the last 15 years has been on public sector organizations including state, local, and Federal government, as well as education institutions. Links Joy Apple on LinkedIn Connect with Jay Microsoft 365 Change Guide Stay on top of changes in Microsoft 365 Microsoft 365 Roadmap About the sponsors Would you like to become the irreplaceable Microsoft 365 resource for your organization? Let us know!