Simplifying Microsoft 365 Copilot app web experiences

Microsoft 365 Copilot Chat web access is being simplified by consolidating entry points from copilot.cloud.microsoft to m365.cloud.microsoft/chat, reducing user confusion. The change starts mid-September with automatic redirection, requires no admin action, and does not affect data processing or AI capabilities. Based on your feedback, we’re simplifying how users access Copilot Chat on the web by consolidating entry points.  Today, users without chat pinned in the Microsoft 365 Copilot app access Copilot Chat in a standalone experience on copilot.cloud.microsoft, while users with chat pinned access Copilot Chat on m365.cloud.microsoft. To simplify and improve the Microsoft 365 Copilot Chat experience, we’re consolidating the chat functionality into the Microsoft 365 Copilot app. Having two separate entry points has created customer confusion and extra effort for our customers. By unifying the experience, we’re making it easier to access the full value of Copilot in one place. Below is the new experience on m365.cloud.microsoft for users without chat pinned in the Microsoft 365 Copilot app who visit Microsoft 365 Copilot app via a direct chat link (m365.cloud.microsoft/chat). Users with pinning disabled will continue to see chat unpinned by default on m365.cloud.microsoft, on mobile, and on desktop. Users who continue to navigate to copilot.cloud.microsoft will automatically be redirected to the below chat experience on m365.cloud.microsoft/chat. View image in new tab If users come to chat via a direct link (m365.cloud.microsoft/chat) they will see chat in a transient state in their navigation. If a user navigates away from chat, it will disappear from the navigation unless the user chooses to pin it.   Below is the default experience on m365.cloud.microsoft for users with chat pinned in the Microsoft 365 Copilot app. No change to the end users’ experience. View image in new tab There is no change for users with a Microsoft 365 Copilot license and no change for users whose access to Copilot has been blocked in Integrated Apps. Users with bookmarks or favorites saved to copilot.cloud.microsoft will be redirected to m365.cloud.microsoft/chat automatically. How this will affect your organization: Users who previously landed on copilot.cloud.microsoft for chat access will now be automatically directed to m365.cloud.microsoft/chat for chat […]

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