Microsoft Teams: Use Copilot Chat after a call in Queues app
After a recorded call is completed, use Copilot in the Queues app to quickly catch up on key details, uncover insights, and resolve customer issues faster without having to manually search through a transcript or listen back to a recording. Navigate to the unified call history in the Queues app, select the recorded call record, and launch the Copilot Chat sidecar from within the Recap tab. You can then ask Copilot to generate a summary or answer questions about specific details related to the call. Product Microsoft Teams Release phase General Availability Release date September CY2026 Platform Mac Cloud Instance Worldwide (Standard Multi-Tenant) Created 2026-08-06 22:54:24Z Roadmap ID 568933 Roadmap Link https://www.microsoft.com/microsoft-365/roadmap?id=568933
The post Microsoft Teams: Use Copilot Chat after a call in Queues app appeared first on M365 Admin.
Published on:
Learn moreWe can help you with Microsoft Teams: Use Copilot Chat after a call in Queues app
If you want help implementing, troubleshooting, or improving this product, contact us and we’ll point you in the right direction.
Related posts
Microsoft Teams: Updated header and dashboard for chats and channels on mobile
Microsoft Teams mobile will feature a redesigned header and lightweight dashboard for chats and channels, improving navigation and access to k...
Deprecation for Manifest V2 (MV2) browser extensions support in Microsoft Edge
Microsoft Edge will retire Manifest V2 (MV2) extensions by early 2027, fully switching to Manifest V3 (MV3) for improved security and performa...
Power BI subscriptions: Changes to notification delivery and sender experience
Power BI is updating subscription notification delivery to improve reliability and sender reputation, changing sender identity, email formatti...
Cross-post SharePoint News to Engage
SharePoint News can now be cross-posted to Viva Engage communities with full fidelity and synchronized conversations across platforms. Rolling...
Call Quality Dashboard Custom Detailed Reports
Call Quality Dashboard will get a refreshed interface with enhanced accessibility and features like dark mode. Public preview starts mid-Augus...
Microsoft Copilot Pages: Access existing Pages from the “/” menu in chat
Starting late August 2026, users can access existing Pages via the “/” menu in Copilot chat, while the “Edit in Pages”...
Microsoft Teams: Collect information with List Form in Workflows
Microsoft Teams Workflows will add a new trigger, “A form is submitted,” for automating actions based on SharePoint list–backed fo...
Microsoft Viva Engage: Reducing reply notification volume in email
Microsoft Viva Engage will reduce email reply notifications by only sending alerts for direct replies, @mentions, and new posts, cutting down ...
Microsoft Teams: Lobby visibility will align with the “Who can admit from lobby” meeting option
Microsoft Teams will align lobby visibility with the “Who can admit from lobby” setting, so only users allowed to admit participan...
Microsoft Word: Similarity Checker retirement
Microsoft Word’s Similarity Checker will be retired on October 3, 2026, and removed from Microsoft Editor. Other writing and editing fea...