{Do you know} Omnichannel Rate call quality and provide feedback on improvements

This post sheds light on the significance of call quality ratings and providing feedback to improve them in the context of omnichannel services. Omnichannel solutions offer both voice and chat support. Call quality ratings can identify potential service issues that may impact customer experience and overall performance. By leveraging a star rating at the end of a certain percentage of calls, agents can share insights that could improve customer satisfaction. The rating can be configured to show up after every one call to 100 calls, and run for a specific time interval. By implementing these best practices, businesses can bolster call quality and elevate their overall performance.

Overall, this post provides some valuable insights for businesses seeking to improve communication with their customers, particularly when it comes to omnichannel services. By focusing on call quality, agents can better address customer concerns and offer personalized support, thus improving customer satisfaction.

The post also includes some useful screenshots that help illustrate the concepts discussed, making it a helpful resource for individuals looking to implement call quality ratings into their omnichannel services.

So, if you're interested in delivering high-quality customer service, be sure to check out this post by Malla Reddy Gurram (@UK365GUY) and learn how to enhance your omnichannel solutions.