Support for the “Get Diagnostics” feature visibility option within M365 Cloud Policy Service for Outlook Mobile and Mac

Microsoft is extending the Microsoft 365 Cloud Policy Service setting for the “Get Diagnostics” feature to Outlook for iOS, Android, and Mac by September 2026, allowing admins centralized control over diagnostic log collection, storage, and sharing to support enterprise governance and workflows. What and Why: To improve manageability and provide a consistent diagnostics experience across Outlook clients, Microsoft is extending support for the Microsoft 365 Cloud Policy Service setting “Configure Get Diagnostics feature’s visibility in the Help Ribbon in Office applications and control the feature’s mode of operation” to Outlook for iOS, Outlook for Android, and Outlook for Mac. This enhancement gives administrators centralized control over how users collect, save, and share diagnostic logs while supporting enterprise governance and support workflows. Rollout Schedule: General Availability (Worldwide): Rollout begins mid-August 2026; expected to complete by early September 2026. Impact on Your Organization: Who is affected: Microsoft 365 administrators managing Cloud Policy Service settings. Users of Outlook for iOS, Outlook for Android, and Outlook for Mac. Organizations using diagnostic log collection during support engagements. Platforms/Services: Outlook for iOS Outlook for Android Outlook for Mac Microsoft 365 Cloud Policy Service What will happen: Outlook for iOS, Outlook for Android, and Outlook for Mac will begin honoring the existing Microsoft 365 Cloud Policy Service setting for Get Diagnostics. If an administrative policy is already configured (that is, set to an option other than “Not configured”), admins will need to review and reapply the policy in the Microsoft 365 Cloud Policy Service to ensure it applies to Outlook for iOS, Outlook for Android, and Outlook for Mac. The feature behavior will vary based on the configured policy: Not configured (default): Get Diagnostics remains available. Users can upload diagnostic logs to Microsoft while working with Support. Disabled: Get Diagnostics is unavailable. Users cannot collect or share logs through this feature unless another policy option is configured. Upload Diagnostic Logs to Microsoft: Get Diagnostics remains available. Users can upload diagnostic logs directly to Microsoft during support engagements. Capture diagnostic logs in a local archive, don’t upload logs to Microsoft: Outlook for iOS and Android displays Share Diagnostics […]

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