Customer Service Admin Modernization: A Conversation with Microsoft's Tina Ding
Published on:
Learn more
Related posts
{How to} Option sets for field mapping in integrated search in Dynamics 365 Customer Service
Hello Everyone,Today i am going to share my thoughts on the new feature of option sets for field mapping in integrated search in Dynamics 365 ...
{How to} Ask about case data in Copilot help pane in Dynamics 365 Customer Service
Hello Everyone,Today I am going to share my thoughts on asking about case data in Copilot help pane in Dynamics 365 Customer Service.Let's get...
How to give permissions to Power BI reports to view from Dynamics 365 Customer Service
Hello Everyone,Today I am going to show how to manage access to Power BI Reports which are published on the Dynamics 365 Customer Service.Let'...
{Do you know} Get automatic prompts from Copilot on Dynamics 365 Customer Service
This post highlights how Dynamics 365 Customer Service can get automatic prompts from Copilot, improving customer service interactions. Copilo...
{How to} Customize how records are sorted in the Dynamics 365 Customer Service inbox
If you're looking to customize how records are sorted in the Dynamics 365 Customer Service inbox, this tutorial can guide you through the proc...
{How to} Bring your own entity into the inbox on Dynamics 365 Customer Service
In this post, Malla Reddy Gurram (@UK365GUY) provides a step-by-step guide on how to bring your own entity into the inbox on Dynamics 365 Cust...
{How to} Enable Customer support swarming(preview) on Dynamics 365 Customer Service Hub
If you want to enable customer support swarming (preview) on Dynamics 365 Customer Service Hub, this tutorial is perfect for you. The author p...
{Do you know} Implement Anywhere365 Solution for Omnichannel features on Microsoft Dynamics 365 Customer Service and Microsoft Teams
Hello Everyone,Today I am going to share my experience on the Anywhere365 Solution which is useful for Omnichannel Feature implementation on D...
{How to} Use Copilot to generate knowledge drafts from cases in Dynamics 365 Customer Service
In this informative post, you'll learn how to leverage Copilot in Dynamics 365 Customer Service to create knowledge drafts from cases. Copilot...
{How to} Timeline Highlights help users quickly access actionable record updates on Dynamics 365 Customer Service
In this post, the author shares tips on how to use timeline highlights feature to provide quick access to actionable record updates on Dynamic...