Build GPT-automated customer support with Azure Communication Services
Combine Azure Communication Services, the same platform that runs Microsoft Teams, with the Azure OpenAI service for generative AI using GPT. Automate and transform your customer service interactions with faster and informed human-like responses, whether text-based through BOTs or through integrated voice channels. Provide a seamless escalation path for agents, with the context and precise information they need to rapidly and effectively respond to escalations.
Bob Serr, Azure Communication Services VP, joins Jeremy Chapman to share how to build GPT-automated customer support with Azure Communication Services.
► QUICK LINKS:
00:00 - Combine Azure AI and Azure Communication Services
01:02 - What is Azure Communication Services?
02:20 - Developer advantages
03:22 - Demo- customer experience
06:32 - Demo- technician experience
08:16 - See how it works behind the scenes
10:00 - How to get it up and running
12:18 - Wrap up
► Link References
Get core services up and running at https://aka.ms/ACSAIsampleapp
For more information, check out https://aka.ms/ACSdocs
► Unfamiliar with Microsoft Mechanics?
As Microsoft's official video series for IT, you can watch and share valuable content and demos of current and upcoming tech from the people who build it at Microsoft.
• Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries
• Talk with other IT Pros, join us on the Microsoft Tech Community: https://techcommunity.microsoft.com/t5/microsoft-mechanics-blog/bg-p/MicrosoftMechanicsBlog
• Watch or listen from anywhere, subscribe to our podcast: https://microsoftmechanics.libsyn.com/podcast
► Keep getting this insider knowledge, join us on social:
• Follow us on Twitter: https://twitter.com/MSFTMechanics
• Share knowledge on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
• Enjoy us on Instagram: https://www.instagram.com/msftmechanics/
• Loosen up with us on TikTok: https://www.tiktok.com/@msftmechanics
Published on:
Learn more
Made for tech enthusiasts and IT professionals. Expanded coverage of your favorite technologies across Microsoft; including Office, Azure, Windows and Data Platforms. We'll even bring you broader topics such as device innovation with Surface, machine learning, and predictive analytics.
Related posts
Azure AI Foundry Model In Copilot Studio Custom Prompts
Any custom model created in Azure AI Foundry can be used in Copilot Studio. This ... The post Azure AI Foundry Model In Copilot Studio Custom ...
Running Teams PowerShell Cmdlets in Azure Automation
This article describes the prerequisites and how to run cmdlets from the Teams PowerShell module in Azure Automation runbooks. We also conside...
Azure Storage APIs gain Entra ID and RBAC support
To align with security best practices, Microsoft Entra ID and RBAC support is now generally available for several Azure Storage data plane API...
Introducing the Azure Cosmos DB Account Overview Hub
A Simpler Way to Navigate, Learn, and Optimize your Azure Cosmos DB Account within the Azure Portal. Whether you are just getting started with...
Video: Master Copilot Studio Prompts with Azure AI Foundry Models
What if you could use any Azure AI Foundry model in your Copilot Studio custom ... The post Video: Master Copilot Studio Prompts with Azure AI...
Creating an Agent with Actions in Azure AI Foundry
Azure AI Foundry is an Azure service where you can create agents using various LLMs (including your own). In this post we will look at how to ...
New Test Run Hub in Azure Test Plans
Delivering high-quality software is a necessity and that’s why Azure Test Plans has introduced the all-new Test Run Hub, an enabler for teams ...
Microsoft Teams: New SlimCore-based optimization for Microsoft Teams in VDI – support for MacOS on Citrix and Azure Virtual Desktops/Windows 365
This feature allows MAC endpoints to optimize Microsoft Teams in VDI environments with the new SlimCore-based media engine, providing an expan...