Dynamics 365 Customer Service and Dynamics 365 Field Service 2024 Release Wave 1 Release Highlights
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Dynamics 365 Customer Service – Customize formatting and headers for Case and Custom Record Summaries
We are announcing the ability to customize the formatting and headers of Case and Custom Record Summaries. This will help structure and presen...
Dynamics 365 Customer Service – Use shift bookings to assign conversations
We are announcing the Shift based routing feature in Dynamics 365 Customer Service. This feature enables unified routing to ensure that tasks,...
Transform dispatching in Dynamics 365 Field Service with Scheduling Operations Agent
When optimizing the schedule, the agent considers existing bookings as well as additional unfulfilled requirements. You can influence the sche...
We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Field Service
Next, in my blog series, I discuss the updates we can expect for Sales, Marketing, Customer Service, and Field Service. In today's post,...
Dynamics 365 Customer Service – Update to msdyn_AppProfileManagerAnchor package
We have scheduled an update to the msdyn_AppProfileManagerAnchor package in your Dynamics 365 Customer Service environment to address an issue...
We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Customer Service
Next, in my this current blog series, I am discussing the updates we can expect to see for Sales, Customer Insights Journeys, Customer...
Enhancing Knowledge Retrieval with Microsoft Copilot Agents in Dynamics CRM and SharePoint
Studies show that 70% of employees spend unnecessary time searching for information across multiple systems, leading to productivity losses an...