Dynamics 365 Customer Service and Dynamics 365 Field Service 2024 Release Wave 1 Release Highlights
Published on:
Learn moreRelated posts
Dynamics 365 Customer Service – Update to msdyn_AppProfileManagerAnchor package
We have scheduled an update to the msdyn_AppProfileManagerAnchor package in your Dynamics 365 Customer Service environment to address an issue...
We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Customer Service
Next, in my this current blog series, I am discussing the updates we can expect to see for Sales, Customer Insights Journeys, Customer...
Enhancing Knowledge Retrieval with Microsoft Copilot Agents in Dynamics CRM and SharePoint
Studies show that 70% of employees spend unnecessary time searching for information across multiple systems, leading to productivity losses an...
Configuration of Copilot timeline highlights in Dynamics 365 Customer Service
Dynamics 365 empowers organizations to provide exceptional customer experiences. One of its key features…
Spatial annotations for frontline technicians with Dynamics 365 Field Service & Microsoft Teams
Using spatial annotations is as straightforward as joining a Teams meeting or making a call. With the front-facing camera, users share their v...
Dynamics 365 Customer Service - Overview Video
Dynamics 365 Field Service – Summarize work orders with Copilot in the mobile app general availability
We are announcing the Summarize work orders with Copilot in the mobile app feature for Dynamics 365 Field Service. With this feature, technici...