Microsoft Copilot dashboard (in Viva Insights): Adoption metrics for Microsoft 365 Copilot Chat

Microsoft is adding M365 Copilot Chat adoption metrics to the Microsoft Copilot dashboard in Viva Insights, showing usage trends and engagement of unlicensed users. Available from late September 2025, it includes admin controls for disabling the feature or excluding users, enhancing reporting and compliance capabilities. We’re introducing a new feature: M365 Copilot Chat adoption metrics in the Microsoft Copilot dashboard. This feature provides organizations with enhanced visibility into how users who are not licensed for Microsoft 365 Copilot are engaging with Copilot Chat. These insights include usage trends, retention and intensity metrics, app-level breakdowns, and filtering by organizational attributes—helping organizations better understand adoption patterns and tailor support strategies. This feature will be available to tenants with at least 50 assigned Viva Insights licenses or 50 assigned Microsoft 365 Copilot licenses (includes Viva Insights service plan). This message is associated with Microsoft 365 Roadmap ID 499899. When this will happen General availability (Worldwide): We will begin rolling out at the end of September 2025 and expect to complete by mid-October 2025. How this affects your organization Users with access to the Microsoft Copilot dashboard will see new analytics cards and visualizations focused on Microsoft 365 Copilot Chat adoption for unlicensed users. These insights will appear in the dashboard’s adoption tab and include: Usage trends over time: Track active users and adoption growth. Adoption by group: Compare usage across departments or roles. Usage intensity and retention: Understand recurring usage and engagement levels. App-level breakdowns: Identify which apps and entry points drive adoption. Filtering and drilldown: Segment data by organizational attributes to tailor change management strategies. This feature will be on by default for existing dashboard users. No additional administrator action is required to enable it. What you can do to prepare Review the impact of this feature on your organization’s reporting and privacy practices. You may also want to update internal training and documentation to reflect the new insights available. Starting in September 2025: A new administrator control will be available for Global administrators, Viva Insights administrators, and AI administrators to turn off this feature at the tenant level. To disable this […]

The post Microsoft Copilot dashboard (in Viva Insights): Adoption metrics for Microsoft 365 Copilot Chat appeared first on M365 Admin.