Microsoft 365 admin center: New usage intensity and host apps metrics available in Copilot Chat usage report

New Microsoft 365 admin center metrics track Copilot Chat usage intensity and app-specific engagement for users without Copilot licenses across Word, Excel, PowerPoint, and OneNote. Available worldwide from mid-August 2025, these daily-updated metrics enhance adoption reporting and impact existing custom reports. Introduction To help organizations better understand how Microsoft 365 Copilot Chat is being used—especially by users without Copilot licenses—we’re introducing new usage intensity metrics in the Microsoft 365 admin center. These metrics provide visibility into prompt activity and engagement across Word, Excel, PowerPoint, and OneNote, enabling admins to track adoption and usage trends more effectively. This update is associated with Microsoft 365 Roadmap ID 495549. When this will happen General Availability (Worldwide): We will begin rolling out in mid-August 2025 and expect to complete by early September 2025. How this affects your organization In the Microsoft 365 admin center, under Reports → Usage → Microsoft 365 Copilot Chat, the following new metrics will be available: Prompt activity metrics Total and average prompt counts at both tenant and user levels Daily prompt submission trends across Copilot Chat apps User engagement metrics Active days per user Last activity date (UTC) per app (Word, Excel, PowerPoint, OneNote) App-level visibility Breakdown of Copilot Chat usage across Word, Excel, PowerPoint, and OneNote All metrics focus on users without Microsoft 365 Copilot licenses, defined as users who have Microsoft 365 licenses but do not have Copilot service plans enabled. These users are identified through the absence of enabled Copilot service plans and are grouped accordingly in the report. User-level data is anonymized by default. The report includes usage from Copilot Chat across multiple entry points including Teams, Outlook, Microsoft Edge, Copilot.cloud.microsoft, the Microsoft 365 Copilot app, Word, Excel, PowerPoint and OneNote. Metrics are refreshed daily, though occasional delays may occur. This feature is on by default and available to all tenants in Worldwide (Standard Multi-Tenant) cloud instances. There are no admin controls to configure this feature. Note: If the Copilot Chat feature in Word, Excel, PowerPoint, or OneNote has not yet been deployed to your organization, you may see zero active users for those apps […]

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