Loading...

Microsoft Copilot in Dynamics 365 Customer Service Hub

Published on:

Learn more
Preact
Preact

Share post:

Related posts

Dynamics 365 Customer Service- Generate AI-driven dynamic forecasts with intelligent method selection

We are announcing the ability to generate AI-driven dynamic forecasts with intelligent method selection in Dynamics 365 Customer Service. This...

4 days ago

Dynamics 365 Customer Service – Record and review full‑screen representative activity

We are announcing the ability to record and review full-screen representative activity in Dynamics 365 Customer Service. This feature will rea...

9 days ago

Dynamics 365 Customer Service: Simulate AI field prediction with Case Management Agent

Simulation enables administrators to assess how the Case Management Agent performs field prediction, evaluate the quality of those predictions...

11 days ago

Dynamics 365 Customer Service – Support multilingual evaluation criteria

We are announcing the ability to define evaluation criteria in a selected language and receive evaluation results in that same language in Dyn...

11 days ago

Dynamics 365 Customer Service – Quality Evaluation Agent for Bulk Case Evaluation

We are announcing the ability to use Quality Evaluation Agent (QEA) for Bulk Case Evaluation in Dynamics 365 Customer Service. This feature wi...

16 days ago

Dynamics 365 Customer Service – Generate short‑term forecast duration up to one year

We are announcing the ability to generate short‑term forecast scenarios with a duration of up to 365 days (one year) in Dynamics 365 Customer ...

1 month ago

Dynamics 365 Customer Service – Generate long-term forecasts up to three years

We are announcing the ability to generate long-term forecasts of up to three years in Dynamics 365 Customer Service. This feature will reach g...

1 month ago

Dynamics 365 Customer Service – Edit schedule bookings with drag and drop

We are announcing the ability to edit agent schedule bookings using drag-and-drop interactions in Dynamics 365 Customer Service. This feature ...

1 month ago

Dynamics 365 Customer Service – Leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria

We are announcing the ability to leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria in Dynamics 365 Cust...

1 month ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy