Deploy a frontline worker pilot in Teams Admin Center

Teams Admin Center will soon enable deployment, management, and monitoring of frontline worker pilots, allowing admins to configure workloads, assign users, share app access via QR code, and track adoption. Public preview starts mid-September 2025, with general availability by mid-October 2025. Introduction You can now deploy, manage, and measure a frontline worker (FLW) pilot directly from Teams Admin Center. This new capability enables Teams administrators to define pilot users and owners, configure workloads, and monitor adoption—all in one place. It’s designed to help IT admins and business leaders streamline the rollout of Teams features tailored for frontline teams. This message is associated with Microsoft 365 Roadmap ID 498226 When this will happen Public Preview: Rolling out mid-September 2025; expected completion by late September 2025. General Availability: Rolling out end-September 2025; expected completion by mid-October 2025. How this affects your organization This feature provides a simplified experience for piloting Teams capabilities for frontline workers. Admins can: Select and configure workloads such as Chat, Channels, Shifts, Walkie Talkie, Viva Engage, and Tasks. Assign pilot users and owners. Share access to the Teams mobile app via QR code. Monitor adoption and usage insights directly in Teams Admin Center. What you can do to prepare To prepare for this rollout: Identify frontline worker pilot participants and the workloads you want to enable. Review your Teams Admin Center settings to ensure you have the necessary permissions. Plan communications with pilot users to support adoption. Learn more: Link to be provided Compliance considerations No compliance considerations identified, review as appropriate for your organization. Message ID: MC1130395

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