Microsoft Teams | New in Admin Center: Self-Serve Fixes for Porting Rejections

Starting late July 2025, Teams Phone admins can self-fix and resubmit certain rejected porting orders via the Teams Admin Center, improving efficiency without removing existing features. Notifications and guided prompts assist corrections, while complex cases still require Microsoft support. The feature is on by default and available to all tenants. We’re introducing a new self-service capability in the Teams Admin Center (TAC) that allows Teams Phone administrators to resolve and resubmit certain porting order rejections without needing to contact Microsoft support. This enhancement improves efficiency and reduces turnaround time for common porting issues, while preserving the existing support experience for more complex cases. When this will happen General Availability: We will begin rolling out in late July 2025 and expect to complete by early August 2025. How this will affect your organization This update streamlines the current porting experience in TAC without removing any existing features. Administrators will now be able to use the existing porting wizard not only to submit new porting orders but also to fix and resubmit certain rejected orders. When a porting order is rejected for a fixable reason—such as an incorrect ZIP code or missing PIN—administrators will: Receive an email notification. See a prompt on the order’s detail page in TAC. Be guided through the porting wizard to correct and resubmit the order. This self-serve experience is designed to feel familiar and intuitive, minimizing disruption. Rejections that require partner coordination or are otherwise ineligible for self-service will continue to be handled by Microsoft support. This feature is: On by default Available to all tenants Accessible to Teams Phone administrators with appropriate permissions Admins can still contact Microsoft support if needed.  Steps to resolve a rejected porting order in Teams Admin Center To fix and resubmit a rejected porting order: a. Navigate to Teams Admin Center.  b. In the left navigation, expand the Voice drawer and select Phone numbers:  View image in new tab c. On the Phone numbers page, select the Order history tab. If an order requires customer attention, its status will show Customer action required. d. Click the name of the order to open its details: View image […]

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