Microsoft Viva Engage: Monitoring keywords in the new Communications Dashboard

The Microsoft Viva Engage keyword monitoring feature will move from the Yammer admin center to the new Viva Engage Communications Dashboard’s Advanced moderation experience. This change, affecting various Engage apps, will roll out from mid-April to late June 2025. Admins need to review configurations and may notify users. We will soon relocate the Microsoft Viva Engage keyword monitoring feature from the classic Microsoft Yammer admin center to a central Advanced moderation experience in the new Viva Engage Communications Dashboard, as communicated in MC1041122 Microsoft Viva Engage: New Communications Dashboard (published March 2025). Network admins, verified admins, and corporate communicators with Advanced moderation access (a granular permission in the corporate communicator role that must be explicitly enabled) will be able to add and monitor keywords in the new location. This message is associated with Microsoft 365 Roadmap ID 478658. This message applies to: Engage app on the desktop (as a progressive web app) Engage app in Microsoft Outlook (new Outlook for Windows desktop, Outlook for the web, and new Outlook for Mac desktop) Engage app in Microsoft Teams (Teams for Windows desktop, Teams for Mac desktop, and Teams for the web) When this will happen: General Availability (Worldwide): We will begin rolling out mid-April 2025 and expect to complete by late June 2025. How this will affect your organization: After this rollout: If your organization has monitored keywords in the previous experience, all keywords will be available in the new destination in the Communications Dashboard. Engage will continue to support regex formatting functionality to help with keyword specificity. Learn more about supported formats at Manage Viva Engage data compliance | Microsoft Learn. Admins and corporate communicators can designate an email recipient to receive keyword monitoring email notifications. All detected conversations with keywords will be visible in the Advanced moderation tab. Admins and corporate communicators can view all public conversations and all private conversations they have access to if those threads are associated with monitored keywords. From the Advanced moderation tab, moderators can review these conversations or act on them (mute, close, delete, or dismiss from review). Reviewed conversations are available on […]

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