New Tenant-level Service Plan in Viva Suite SKU

Microsoft is introducing a new tenant-level service plan, Insights by MyAnalytics Backend, in early August 2025. This update supports existing user-level service plans and aligns with security requirements without changing user-facing features. Admins will see the new plan in the Microsoft 365 admin center, which will be enabled and non-removable. What and Why Starting in early August, Microsoft is introducing a new tenant-level service plan—Insights by MyAnalytics Backend—to support existing user-level service plans: Microsoft MyAnalytics (Full) and Insights by MyAnalytics. This backend-only update ensures alignment with security classification requirements while maintaining current MyAnalytics functionality. No changes are being made to user-facing features or SKU entitlements. Rollout Schedule Rollout begins: Early August 2025 with expected completion: Mid-August 2025 Impact on Your Organization Who is affected: Tenants with users assigned to Microsoft MyAnalytics (Full) or Insights by MyAnalytics service plans. Admins managing service plan assignments in the Microsoft 365 admin center. What will happen: A new tenant-level service plan called Insights by MyAnalytics Backend will appear in the Microsoft 365 admin center. This plan will be enabled and greyed out, indicating it is not assignable or removable by admins. Existing user-level service plans remain unchanged and assignable. Admins will see both the new backend plan and the existing user-level plans in the admin center. No changes to SKU entitlements or service capabilities. Action Required / Recommendations Compliance Considerations No compliance considerations identified, review as appropriate for your organization. Example screenshot of service plan assignment view:View image in new tab Inform helpdesk and support staff about the new backend plan visibility. Update internal documentation if you reference MyAnalytics service plans. Continue managing user-level service plan assignments as usual. If you have questions, contact your Viva Insights support channel. Message ID: MC1115981

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