Loading...

Disposition Codes Explained: How to Track and Report on Dynamics 365 Customer Service Outcomes

Disposition Codes Explained: How to Track and Report on Dynamics 365 Customer Service Outcomes
As a customer service leader, have you ever had the need to report on how customer service conversations actually end, not just that they happened? This is where disposition codes come in. Disposition codes in Dynamics 365 Customer Service and Contact Center allow customer service reps to capture the outcome of a chat or voice conversation by selecting from a pre-determined list of disposition codes. For example a customer serviceRead More

Published on:

Learn more
Dynamics 365 Talk – D365 "Taylored" to you!
Dynamics 365 Talk – D365 "Taylored" to you!

Share post:

Related posts

Dynamics 365 Customer Service – Unlock Workforce Engagement capabilities with Customer Service Enterprise license

We are announcing the ability to unlock Workforce Engagement capabilities with the Customer Service Enterprise license in Dynamics 365 Custome...

4 days ago

Dynamics 365 Customer Service- Generate optimized schedule and shift plans using AI for workforce management (Preview)

We are announcing the ability to generate optimized schedule and shift plans using AI for workforce management in Dynamics 365 Customer Servic...

5 days ago

Dynamics 365 Customer Service – Manage intraday operations with AI agent (preview)

We are announcing the ability to manage intraday operations with AI agent in Dynamics 365 Customer Service. This feature will be available for...

5 days ago

What’s New in Dynamics 365 Customer Service 2025 Wave 1

The Dynamics 365 Customer Service 2025 Wave 1 Release introduces Copilot‑powered capabilities that help support teams find cases faster, get a...

5 days ago

Dynamics 365 Customer Service- Estimate AI credits for agents from forecasted demand

We are announcing the ability to estimate AI credits for agents from forecasted demand in Dynamics 365 Customer Service. This feature will rea...

8 days ago

Dynamics 365 Customer Service – Enable enhanced screen recording controls for admins

We are announcing the ability to enable enhanced screen recording controls for admins in Dynamics 365 Customer Service. This feature will reac...

11 days ago

Run case enrichment simulation to assess AI prediction quality in Dynamics 365 Customer Service 

The Case Management Agent in Dynamics 365 Customer Service empowers admins to measure AI‑powered field prediction accuracy against real organi...

14 days ago

Dynamics 365 Customer Service – Use shadow mode for Case Management Agent predictions

We are announcing the ability to use shadow mode for Case Management Agent predictions in Dynamics 365 Customer Service. This feature will rea...

19 days ago

Dynamics 365 Customer Service – Add knowledge citations to case resolution

We are announcing the ability to include knowledge citations in agent-drafted resolution emails in Dynamics 365 Customer Service. This feature...

19 days ago

Introducing Governance in Dynamics 365 Customer Service: A New Era of Policy-Driven Communication

Governance in Dynamics 365 Customer Service introduces policy-driven email validation in Public Preview. Enforce compliance, protect your bran...

20 days ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy