Microsoft Viva Engage: Smarter delivery of Community Announcement notifications

Microsoft Viva Engage will roll out smarter Community Announcement notifications in September 2025, delivering alerts via the user’s most engaged channel (Teams, Mobile Push, or Email) to reduce notification fatigue. Secondary notifications follow if unopened. This uses recent user behavior data and respects notification preferences. Introduction We hear your feedback about ways we can improve the notifications experience in Viva Engage. It’s always a fine balance between ensuring your users are notified of relevant content without notifications feeling too overwhelming or noisy. In response to your feedback, we’re rolling out an intelligent notifications experience. Specifically, this change will improve how Community Announcement notifications are delivered. This smarter delivery approach optimizes notifications delivery based on a user’s engagement behavior, helping to reduce notifications fatigue while ensuring timely visibility of announcements.  When this will happen General Availability (Worldwide): We will begin rolling out this change in early September 2025 and expect to complete the rollout by the end of September 2025. How this affects your organization Previously, when an admin created a new Community Announcement, this would send a notification in Teams and Mobile Push immediately, followed by an email notification two hours later if the announcement was not opened already in Teams and/or Mobile Push. With this new update: Users will now receive the notification in one channel only—either Teams, Mobile Push, or Email. This notification channel may differ by user and is selected based on where a user has opened Engage notifications most frequently in the past 30 days.  If the announcement is not opened within two hours in the first notification channel, a secondary notification channel will be sent, also determined by where a user opens Engage notifications most frequently.  We will continue to respect all user notification preferences and settings where applicable. If a notification channel is disabled or the app is not installed, it will not be selected as a potential notification channel for the Community Announcement delivery. Note that this change applies only to regular Community Announcements in Viva Engage and does not affect the “essential” Community Announcement feature (where admins can still select the checkbox to […]

The post Microsoft Viva Engage: Smarter delivery of Community Announcement notifications appeared first on M365 Admin.