Dynamics 365 Field Service – Summarize work orders with Copilot in the mobile app general availability

We are announcing the Summarize work orders with Copilot in the mobile app feature for Dynamics 365 Field Service. With this feature, technicians get the ability to summarize their work orders with Copilot within the Field Service mobile application. The summary provides them with meaningful context of the work they are about to perform. It can include notes, diagnostic information, key events in the work order lifecycle, and recommendations. This feature will reach general availability on March 26, 2025. How does this affect me? Copilot in Field Service provides technicians with a quick summary of their work orders with key details, so they don’t have to spend time finding that information across multiple forms and tabs. It reduces the number of interactions and time spent in the mobile app, which helps technicians be more productive. What do I need to do to prepare? This message is for awareness and no action is required. Message ID: MC991996

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