Microsoft 365 admin center: Capacity pack support for SharePoint agent and Copilot tuning

Microsoft 365 admin center will introduce Capacity Pack support for SharePoint Agents and Copilot Tuning in late October 2025, allowing prepaid message bundles to manage costs before pay-as-you-go charges. Admins can allocate packs, monitor usage in PPAC, and control environments via Entra ID. No prior action needed. Introduction This message is associated with Roadmap ID 503145. When this will happen: General Availability (Worldwide): Rollout begins in late October 2025 and is expected to complete by late October 2025. How this affects your organization: Who is affected: Global admins managing SharePoint Agents or Copilot Tuning in Microsoft 365. Organizations using Copilot Chat environments via Power Platform Admin Center (PPAC). What will happen: A new Capacity Pack option will be available in MAC. Each Capacity Pack includes 25,000 Copilot messages/month. Admins can allocate packs to Copilot Chat environments via PPAC. MAC will automatically prioritize prepaid packs and switch to PAYG when exhausted. Usage monitoring will be available in PPAC, including: Total messages consumed Remaining prepaid capacity Message allocation per environment Supports unlicensed users and automated provisioning. What you can do to prepare: No admin action is required before rollout. After rollout, you may: Review usage reports in PPAC. Allocate Capacity Packs to environments as needed. Update internal documentation if you track Copilot usage or billing. Learn more: Use Copilot Studio prepaid capacity packs for Microsoft 365 Copilot Chat | Microsoft Learn Compliance considerations: Category Explanation Introduces or modifies AI/ML capabilities Enables prepaid message allocation for Copilot agents, which interact with customer data. Alters how admins monitor/report compliance Adds new reporting capabilities in PPAC for message consumption and allocation. Includes admin control Admins can allocate Capacity Packs and monitor usage. Can be controlled via Entra ID group membership Environment provisioning and access can be scoped via Entra ID. Message ID: MC1174857

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