Dynamics 365 Customer Insights – Journeys – Govern agents and Copilot centrally with Dynamics 365 AI Hub (preview)

We are announcing the ability to use Dynamics 365 AI Hub in Customer Insights – Journeys to centrally manage Copilot and AI agents, configure safeguards, and monitor usage per environment. This feature will reach preview on May 15, 2026. How does this affect me? Dynamics 365 AI Hub is an in-product, single place to complete prerequisites, enable/disable agents, set guardrails (for example, follow-up limits or processing caps), and monitor what’s active—without switching between admin surfaces. Because it aligns with tenant-level governance in Copilot Hub (Power Platform admin center), your environment stays consistent with global policies. With Dynamics 365 AI Hub in Customer Insights – Journeys, you can: View and manage available AI features in one place. Enable and configure agents per environment with guided setup. Set agent guardrails and usage limits. Stay aligned with tenant-level Copilot and agent governance. Access AI optimization and insights. Self-serve with embedded knowledge and compliance resources. What action do I need to take? This message is for awareness, and no action is required. Message ID: MC1296797

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