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Microsoft Viva: Admins and delegates in Viva Engage con close conversations on behalf of others

Microsoft Viva: Admins and delegates in Viva Engage con close conversations on behalf of others

Microsoft Viva now allows admins and delegates in Viva Engage to close conversations on behalf of others. However, delegates are only authorized to close conversations on behalf of the person they are representing. This new feature was made available on the web cloud instance as part of the General Availability release in April CY2024.

This news was reported on M365 Admin, and for more information about this feature, check out the associated link to Microsoft's roadmap.

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M365 Admin
M365 Admin

by João Ferreira

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