Dynamics 365 Contact Center – Streamlined menu navigation in out-of-box analytics

We are announcing streamlined menu navigation for out-of-box analytics in Dynamics 365 Contact Center. This feature reached general availability on August 26, 2025. How does this affect me? This feature provides a refreshed Analytics UI experience, designed to enhance clarity, usability, and efficiency. The redesigned sub-report menu offers a more intuitive and focused way to explore your data. Key benefits of this feature include: Improved Clarity: Access the most relevant reports without unnecessary clutter. Streamlined Usability: Move between sub-reports to monitor agent performance, call volumes, and resolution times. Expanded Viewing Area: Maximized available screen space, allowing for a more focused and immersive reporting experience. What do I need to do to prepare? This message is for awareness and no action is required. Message ID: MC1144563

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