Rate my call feedback experience update in Microsoft Teams

Microsoft Teams will update the Rate My Call survey to a single-screen thumbs up/down system with optional problem tokens and comments, rolling out mid-November 2025. This change may increase reported poor call rates due to higher feedback capture, not service decline. Admins should monitor and adjust thresholds accordingly. The Rate My Call survey is a feedback screen that the Teams client will occasionally present to users after their Teams call or meeting has completed. Currently, the rating presents 1-5 stars on the first page and a list of potential issues (called problem tokens) on the second page. We will be rolling out a new streamlined feedback experience for Teams on Windows, Mac, and Web that presents the feedback on a single screen with a thumbs up / thumbs down rating system and problem tokens for the user to select, plus an area to provide details. In testing, we found higher feedback returns with this new design, and clearer insights into call quality issues. Screenshot 1: New Rate My Call User Interface View image in new tab When this will happen: Targeted Release: Rollout begins mid-November 2025, completes by late November 2025 How this affects your organization: Who is affected: Users of Microsoft Teams on Windows desktop, Mac, and Web clients What will happen: What you can do to prepare: Communicate this change to helpdesk and support staff Update internal documentation to reflect the new feedback format Monitor PCR (Poor Call Rate) telemetry until it stabilizes, then set your own threshold Users will see a new Rate My Call screen after calls and meetings The new screen includes: Thumbs up / thumbs down rating Optional problem tokens Optional free-text field for additional details Feedback Rating values in Call Quality Dashboard (CQD) will change: 5: Thumbs up / Good 1: Thumbs down / Had issues 0: Survey shown but not submitted Null: Survey not shown Problem tokens will still be recorded even if a rating (thumbs up or down) is not submitted Admins may notice an increase in poor feedback metrics due to the new rating method; this does not reflect a decline […]

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