Teams Phone call transfer improvements

Microsoft Teams is enhancing desktop call transfers by separating Transfer and Consult transfer into single-click buttons, adding suggested transfer targets, and changing the default to blind transfer. Rollout begins early June 2026 with no admin action needed; users should be informed and support prepared. Microsoft Teams is improving the call transfer experience on desktop (Windows and Mac) to make transferring calls faster and more intuitive. This update simplifies the workflow, reduces the number of steps required, and helps users quickly find the right transfer target. This message is associated with Roadmap ID 561028. When this will happen: Targeted Release: We began rolling out in early June 2026 and expect to complete by early June 2026. General Availability (Worldwide): We will begin rolling out in late June 2026 and expect to complete by late June 2026. How this affects your organization: Who is affected: All Microsoft Teams users on desktop (Windows and Mac) using Teams Phone What will happen: Transfer and Consult transfer are now separate top-level actions in the call controls. Previously, both options were grouped under a single Transfer button that opened a dropdown menu, requiring two clicks to initiate either action. Transfer and Consult transfer buttons are now available directly in the call controls, reducing each to a single click. Screenshot: Teams call screen showing an active call; the call control bar at the top shows that the Consult and Transfer buttons are available during the call: View image in new tab Suggested transfer targets. When a user opens the transfer dialog, they’ll see a list of suggested contacts based on their transfer history, displayed as quick-select options beneath the search bar. This helps users who frequently transfer calls to the same people quickly find the right person without searching. Suggestions are scoped to the user’s primary line and do not include transfers made on behalf of delegate or shared lines. Updated default transfer behavior. Based on user feedback, the default transfer type has changed from safe transfer to blind transfer. With blind transfer, the call is handed off immediately, and the user can move on without waiting for the target […]

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