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Microsoft Dynamics 365 Contact Center: What Real-Time Voice Agents Mean for Service Operations

Microsoft Dynamics 365 Contact Center: What Real-Time Voice Agents Mean for Service Operations

In recent conversations, a specific question has started to come up more frequently: What happens when AI is no longer assisting service teams, but actively participating in live customer conversations? […]

The post Microsoft Dynamics 365 Contact Center: What Real-Time Voice Agents Mean for Service Operations appeared first on CRM Software Blog | Dynamics 365.

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