Are Nonprofits Over-Automating Donor Relationships With AI? And How To Find A Balance

A longtime donor opens your email. She’s given to your organization for 12 years. She’s attended your annual gala. She once wrote you a handwritten note after you helped her neighbor. This time, she pauses. The email is polished. Personalized. It even references her last gift. But something feels off. Too smooth. Too fast. Too […]