Microsoft Copilot (Microsoft 365): Ticket Status updates more frequently in ServiceNow Tickets Copilot Connector
ServiceNow Tickets Copilot connector did not use to correctly update the ticket status because of not ingesting inactive tickets. But now, the connector updates the change in ticket status more frequently. Additionally, users can now edit the data query filter to include inactive tickets even for existing connections. By default, copilot connectors now ingest both active & inactive tickets to ensure better quality responses in Copilot connectors. Product Release phase Preview Release date January CY2026Preview date: December CY2025 Platform Web Cloud Instance Worldwide (Standard Multi-Tenant) Created 2025-11-14 Roadmap ID 505437 Roadmap Link https://www.microsoft.com/microsoft-365/roadmap?id=505437
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