Viva Engage: Agents in Viva Engage communities Public Preview

Viva Engage communities now have agents in Public Preview (from Sept 18, 2025) that draft AI-generated answers using community content. SharePoint grounding will enhance accuracy by late Sept. Admins can enable, configure auto-posting or review, and add SharePoint sites. General Availability is expected early 2026. Agent in Viva Engage communities are now available in Public Preview. Community admins can add agents to communities to enhance knowledge sharing by drafting answers to questions without best or verified answers based on community content. Shortly after public preview begins, we’ll be enhancing agents in communities with SharePoint grounding to improve the accuracy and relevance of AI-generated answers. This update allows the agent to use content from SharePoint sites that community members can access, helping ensure responses are contextually grounded and backed by trusted sources. Agents in communities will only draft answers with content that all community members have access to. You can set up your agent with before SharePoint grounding is available and add it later. When this will happen: Agents in communities Public Preview: Begins September 18th, expected to be complete by late September SharePoint Grounding Public Preview (Worldwide): Begins late September 2025, expected to complete by early October 2025 General Availability (Worldwide): Begins late January 2026, expected to complete by late February 2026 How this affects your organization: Who is affected: Viva Engage community admins with Microsoft 365 Copilot licenses; Global and Engage admins managing Viva Engage networks What will happen: During Public Preview: Admins can opt their network into the preview via the Engage admin center: Engage admin center > Tenant Settings > Enable Community Agent Public Preview. Once enabled, admins can add agents to any community they manage. Figure i. Add agent to community​ View image in new tab The agent will proactively draft answers to unanswered questions using past conversations. By default, the agent posts answers automatically. Admins can configure whether the agent posts answers automatically or only after approval. Figure ii. Configure the agent to require answer review before posting​ View image in new tab If Require review is enabled, admins and designated experts will be notified when […]

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