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Workforce Engagement Management in Dynamics 365: Managing People and AI Agents Together

Workforce Engagement Management in Dynamics 365: Managing People and AI Agents Together

Introduction Customer service teams today are not just managing people anymore. They are managing a mix of human reps and AI agents working side by side. Microsoft has now made […]

The post Workforce Engagement Management in Dynamics 365: Managing People and AI Agents Together appeared first on CRM Software Blog | Dynamics 365.

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