Dynamics 365 Field Service 2025 Release Wave 1 Release Highlights

Transform dispatching in Dynamics 365 Field Service with Scheduling Operations Agent 

When optimizing the schedule, the agent considers existing bookings as well as additional unfulfilled requirements. You can influence the sche...

We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Field Service

Next, in my blog series, I discuss the updates we can expect for Sales, Marketing, Customer Service, and Field Service. In today's post,...

Get started with the Scheduling Operations Agent for Microsoft Dynamics 365 Field Service

Spatial annotations for frontline technicians with Dynamics 365 Field Service & Microsoft Teams

Using spatial annotations is as straightforward as joining a Teams meeting or making a call. With the front-facing camera, users share their v...

Dynamics 365 Field Service – Summarize work orders with Copilot in the mobile app general availability

We are announcing the Summarize work orders with Copilot in the mobile app feature for Dynamics 365 Field Service. With this feature, technici...

Dynamics 365 Field Service – Configure Copilot summaries in Field Service

We are announcing the configure Copilot summaries in Field Service feature for Dynamics 365 Field Service. This feature will provide admins wi...

Dynamics 365 Field Service – Summarize records with Copilot

We are announcing the Summarize records with Copilot feature for Dynamics 365 Field Service. This feature provides technicians with a quick su...

Dynamics 365 Field Service – Enhance Copilot experiences in the web app

We are announcing the Enhance Copilot experiences in the web app feature for Dynamics 365 Field Service. This feature introduces usability imp...