Dynamics 365 Customer Service: Detailed quality evaluation score breakdown
Evaluation details now include a scoring breakdown at the overall, section, and question level. Users can see how the final evaluation score was calculated, including how individual question outcomes contribute to section scores and the overall score. This improves transparency, helps quality teams validate results, and makes it easier to identify areas for coaching, calibration, and process improvement. Product Release phase General Availability Release date September CY2026 Platform Web Cloud Instance Worldwide (Standard Multi-Tenant) Created 2026-09-21 23:04:49Z Roadmap ID 571191 Roadmap Link https://www.microsoft.com/microsoft-365/roadmap?id=571191
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