Xerox’s big bet on automation pays off, with Stephen Miller
Gemma Milne talks with Stephen Miller, Vice President, Analytics and Automation, at Xerox about his work with robotic process automation, how it can be a driver for broader digital transformation, and some of the unexpected benefits he has seen from implementing RPA.
About Stephen Miller:
Steve has over 29 years of experience with major global technology companies including executive transformational roles in shared services, IT, major accounts and finance. For the past three years Steve has led Xerox’s Data, Automation and Analytics Organization. In this role he is responsible for Xerox’s digital transformation strategy and execution. As well, Steve leads Xerox’s commercial automation business, creating our digital products and selling scaled AI, data, analytics and automation solutions for leading clients across the globe. Before Xerox, Steve worked at DXC Technology and Hewlett-Packard. He holds an MBA from Boston University and a Bachelor's Degree from Penn State.
Learn more:
https://www.xerox.com/en-us/services/it-services/robotic-process-automation
Topics of discussion
- Background on the Xerox initiative Project Own It (02:09)
- Explaining robotic process automation (RPA) (05:55)
- How automation can and should drive digital transformation (12:01)
- Quantifying the benefits of process automation (14:44)
- The importance of change management to successful automation initiatives (16:50)
- Advice for companies that might be hesitant about RPA (19:24)
- Unexpected benefits of RPA (26:05)
- The biggest lesson learned from shifting to RPA (30:17)
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Connected & Ready
Business is experiencing extraordinary change. Supply chains are shifting, customer needs are evolving, and businesses must adapt to survive. Join us on Connected & Ready as author and tech journalist Gemma Milne explores trends in how companies are adapting to a disrupted world, and preparing for tomorrow. Brought to you by Microsoft, Connected & Ready is a weekly conversation with business leaders about innovation, resilience, and our capacity to succeed.
