Loading...

How to – switch between Enhanced and Legacy (Default) multisession workspace in Customer Service Workspace

How to – switch between Enhanced and Legacy (Default) multisession workspace in Customer Service Workspace
With the Enhanced multisession layout in Customer Service Workspace, we have different sessions open in different tabs at the top and different tabs inside each session, along with the Navigation on the left. To revert to the old default workspace or legacy navigation (deprecated), open the developer tools in the browser. And paste the following … Continue reading "How to – switch between Enhanced and Legacy (Default) multisession workspace in Customer Service Workspace"

Published on:

Learn more
Nishant Rana's Weblog – Everything related to Microsoft .NET Technology
Nishant Rana's Weblog – Everything related to Microsoft .NET Technology

Everything related to Microsoft .NET Technology

Share post:

Related posts

Streamlining Customer Onboarding Processes with Power Platform | EY Case Study

EY, a global professional services organization focused on creating lasting value for clients, has leveraged Power Platform to streamline cust...

4 days ago

Try the agent call quality survey in Dynamics 365 Customer Service

In order to optimize the agent experience in Dynamics 365 Customer Service, Microsoft has introduced a call quality survey. This survey helps ...

6 days ago

Resizing the Omnichannel Communication Panel | Dynamics 365 Customer Service

If you're looking for ways to improve the customer service experience within Microsoft's Dynamics 365 Omnichannel, resizing the communication ...

6 days ago

Upgrade Your Outbound Dialer with Omnichannel | Dynamics 365 2024 Updates

The latest update to Dynamics 365's April 2024 wave has introduced new features to the outbound dialer in Omnichannel for Customer Service. Th...

6 days ago

Omnichannel for Customer Service: Filter Agents by Skills for Consults

Microsoft's Omnichannel for Customer Service now offers a feature allowing for the filtering of agents by skill when beginning a consult. This...

7 days ago

Testing Speaker/Microphone in Omnichannel for Customer Service - A How-to Guide

Microsoft's Omnichannel for Customer Service just got even more user-friendly. With the latest update, agents can now test their speaker and m...

13 days ago

Maximizing Call Quality Surveys with Omnichannel | Customer Service

Omnichannel for Customer Service just introduced a new feature that allows the collection of feedback from agents on call quality. In this pos...

13 days ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy