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Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
https://neilparkhurst.com
NEIL PARKHURST (MVP)
Posts about
Customer Service
25
Dynamics 365 CE
9
Power Platform
5
Canvas Apps
2
Power Automate
2
Dynamics 365 Field Service
2
Power Apps
1
Dynamics 365 Sales
1
Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
Omnichannel for Customer Service – Languages
Omnichannel for Customer Service – Agent Specific Capacity Profiles
Omnichannel For Customer Service – Identify Customers
D365PPUG Birmingham – 2nd Speaker Announcement November 2023
Omnichannel for Customer Service – Complex Conversation Routing
D365PPUG Birmingham – Speaker Announcement 23rd November 2023
Omnichannel for Customer Service – Assignment Priorities
Dynamics 365 Field Mappings to Quote, Order and Invoice
Birmingham D365 and Power Platform User Group – September 2023
Sales Sequences
Omnichannel for Customer Service – Session Icons
Omnichannel for Customer Service – Summaries
Omnichannel for Customer Service – OTP
D365PPUG – Birmingham Event July 2023
Omnichannel for Customer Service – Voice Greeting
Sending Dynamics 365 Emails from Queues
Customer Service Workspace – Enhanced Case Experience
Unified Routing – Preferred Agent Routing (and Agent Scripts)
Birmingham D365 & Power Platform User Group – 25th May 2023
Omnichannel for Customer Service – Real-time Analytics
Power Apps – Show Currency in Canvas App Gallery
Omnichannel Voice – Phone Number Setup
SLA – Recalculate on reactivation of cases
Dynamics 365 and Power Platform Birmingham – 22nd March 2023
Omnichannel for Customer Service – “internal” chat
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