Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

https://neilparkhurst.com

NEIL PARKHURST (MVP)

Posts about

  • Customer Service Customer Service
    25
  • Dynamics 365 CE Dynamics 365 CE
    9
  • Power Platform Power Platform
    5
  • Canvas Apps Canvas Apps
    2
  • Power Automate Power Automate
    2
  • Dynamics 365 Field Service Dynamics 365 Field Service
    2
  • Power Apps Power Apps
    1
  • Dynamics 365 Sales Dynamics 365 Sales
    1

Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

Omnichannel for Customer Service – Languages

Omnichannel for Customer Service – Languages

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
3d
Omnichannel for Customer Service – Agent Specific Capacity Profiles

Omnichannel for Customer Service – Agent Specific Capacity Profiles

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
18d
Omnichannel For Customer Service – Identify Customers

Omnichannel For Customer Service – Identify Customers

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
18d
D365PPUG Birmingham – 2nd Speaker Announcement November 2023

D365PPUG Birmingham – 2nd Speaker Announcement November 2023

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
1m
Omnichannel for Customer Service – Complex Conversation Routing

Omnichannel for Customer Service – Complex Conversation Routing

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
1m
D365PPUG Birmingham – Speaker Announcement 23rd November 2023

D365PPUG Birmingham – Speaker Announcement 23rd November 2023

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
1m
Omnichannel for Customer Service – Assignment Priorities

Omnichannel for Customer Service – Assignment Priorities

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
2m
Dynamics 365 Field Mappings to Quote, Order and Invoice

Dynamics 365 Field Mappings to Quote, Order and Invoice

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
2m
Birmingham D365 and Power Platform User Group – September 2023

Birmingham D365 and Power Platform User Group – September 2023

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
2m
Sales Sequences

Sales Sequences

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
3m
Omnichannel for Customer Service – Session Icons

Omnichannel for Customer Service – Session Icons

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
3m
Omnichannel for Customer Service – Summaries

Omnichannel for Customer Service – Summaries

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
4m
Omnichannel for Customer Service – OTP

Omnichannel for Customer Service – OTP

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
4m
D365PPUG – Birmingham Event July 2023

D365PPUG – Birmingham Event July 2023

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
5m
Omnichannel for Customer Service – Voice Greeting

Omnichannel for Customer Service – Voice Greeting

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
5m
Sending Dynamics 365 Emails from Queues

Sending Dynamics 365 Emails from Queues

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
5m
Customer Service Workspace – Enhanced Case Experience

Customer Service Workspace – Enhanced Case Experience

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
6m
Unified Routing – Preferred Agent Routing (and Agent Scripts)

Unified Routing – Preferred Agent Routing (and Agent Scripts)

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
6m
Birmingham D365 & Power Platform User Group – 25th May 2023

Birmingham D365 & Power Platform User Group – 25th May 2023

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
7m
Omnichannel for Customer Service – Real-time Analytics

Omnichannel for Customer Service – Real-time Analytics

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
7m
Power Apps – Show Currency in Canvas App Gallery

Power Apps – Show Currency in Canvas App Gallery

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
7m
Omnichannel Voice – Phone Number Setup

Omnichannel Voice – Phone Number Setup

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
8m
SLA – Recalculate on reactivation of cases

SLA – Recalculate on reactivation of cases

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
8m
Dynamics 365 and Power Platform Birmingham – 22nd March 2023

Dynamics 365 and Power Platform Birmingham – 22nd March 2023

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
9m
Omnichannel for Customer Service – “internal” chat

Omnichannel for Customer Service – “internal” chat

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
10m
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