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Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
https://neilparkhurst.com
NEIL PARKHURST (MVP)
Posts about
Customer Service
14
Dynamics 365 CE
7
Power Platform
3
Power Automate
2
Dynamics 365 Field Service
2
Canvas Apps
1
Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
Omnichannel Voice – Phone Number Setup
SLA – Recalculate on reactivation of cases
Dynamics 365 and Power Platform Birmingham – 22nd March 2023
Omnichannel for Customer Service – “internal” chat
Omnichannel for Customer Service – Rejecting or missing notifications
Dynamics 365 and Power Platform Birmingham – 25th Jan 2023
Unified Routing – Effort Base Routing
Omnichannel for Customer Service – Callbacks
Omnichannel for Customer Service – Voicemail
Omnichannel for Customer Service – Overflow (v2)
Dynamics 365 and Power Platform Birmingham Event – 24th Nov
Field Service – Inspection Reporting
Two Timelines on One Dynamics 365 Form
Field Service – Inspections Overview
Delete Dynamics 365 Data – Based on an import “Hack”!
Unified Routing – Preferred Agent Routing
D365PPUG Birmingham – September 2022
Customer Service Workspace – Enhanced interface
Omnichannel for Customer Service – Collection
Unified Routing – Sentiment Predictions
Omnichannel for Customer Service – Collection
Omnichannel for Customer Search – Canvas App for Custom Search
Customer Service Workspace – Presence Issue
D365PPUG Birmingham – Speaker Announcement June 22nd
D365PPUG Birmingham – Announcements
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