Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

https://neilparkhurst.com

NEIL PARKHURST (MVP)

Posts about

  • Customer Service Customer Service
    14
  • Dynamics 365 CE Dynamics 365 CE
    7
  • Power Platform Power Platform
    3
  • Power Automate Power Automate
    2
  • Dynamics 365 Field Service Dynamics 365 Field Service
    2
  • Canvas Apps Canvas Apps
    1

Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

Omnichannel Voice – Phone Number Setup

Omnichannel Voice – Phone Number Setup

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
17d
SLA – Recalculate on reactivation of cases

SLA – Recalculate on reactivation of cases

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
18d
Dynamics 365 and Power Platform Birmingham – 22nd March 2023

Dynamics 365 and Power Platform Birmingham – 22nd March 2023

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
26d
Omnichannel for Customer Service – “internal” chat

Omnichannel for Customer Service – “internal” chat

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
1m
Omnichannel for Customer Service – Rejecting or missing notifications

Omnichannel for Customer Service – Rejecting or missing notifications

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
2m
Dynamics 365 and Power Platform Birmingham – 25th Jan 2023

Dynamics 365 and Power Platform Birmingham – 25th Jan 2023

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
2m
Unified Routing – Effort Base Routing

Unified Routing – Effort Base Routing

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
3m
Omnichannel for Customer Service – Callbacks

Omnichannel for Customer Service – Callbacks

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
4m
Omnichannel for Customer Service – Voicemail

Omnichannel for Customer Service – Voicemail

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
4m
Omnichannel for Customer Service – Overflow (v2)

Omnichannel for Customer Service – Overflow (v2)

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
5m
Dynamics 365 and Power Platform Birmingham Event – 24th Nov

Dynamics 365 and Power Platform Birmingham Event – 24th Nov

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
5m
Field Service – Inspection Reporting

Field Service – Inspection Reporting

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
5m
Two Timelines on One Dynamics 365 Form

Two Timelines on One Dynamics 365 Form

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
5m
Field Service – Inspections Overview

Field Service – Inspections Overview

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
5m
Delete Dynamics 365 Data – Based on an import “Hack”!

Delete Dynamics 365 Data – Based on an import “Hack”!

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
5m
Unified Routing – Preferred Agent Routing

Unified Routing – Preferred Agent Routing

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
6m
D365PPUG Birmingham – September 2022

D365PPUG Birmingham – September 2022

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
7m
Customer Service Workspace – Enhanced interface

Customer Service Workspace – Enhanced interface

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
7m
Omnichannel for Customer Service – Collection

Omnichannel for Customer Service – Collection

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
7m
Unified Routing – Sentiment Predictions

Unified Routing – Sentiment Predictions

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
7m
Omnichannel for Customer Service – Collection

Omnichannel for Customer Service – Collection

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
7m
Omnichannel for Customer Search – Canvas App for Custom Search

Omnichannel for Customer Search – Canvas App for Custom Search

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
8m
Customer Service Workspace – Presence Issue

Customer Service Workspace – Presence Issue

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
9m
D365PPUG Birmingham – Speaker Announcement June 22nd

D365PPUG Birmingham – Speaker Announcement June 22nd

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
9m
D365PPUG Birmingham – Announcements

D365PPUG Birmingham – Announcements

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
9m
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