Microsoft Dynamics 365 and Power Platforms Blog

Article

Write-Back Is a Policy Decision: Governing What LinkedIn Logs Into Your CRM

The sales director wanted every InMail logged to Dynamics automatically. The works council representative wanted to know why the company was r...

Microsoft Dynamics 365 and Power Platforms Blog 2 days ago 6

Article

Work IQ Hands-On: An Agent That Reads Your Work

For this test I set a deliberately unfair trap.…

Microsoft Dynamics 365 and Power Platforms Blog 3 days ago 5

Article

What Advanced Plus Actually Buys You: Account IQ, Relationship Maps, and Warm Paths

Somewhere in every Sales Navigator licensing conversation, someone asks the question: what does the expensive seat actually do?…

Microsoft Dynamics 365 and Power Platforms Blog 4 days ago 3

Article

Dataverse MCP: Give Your Agent Hands

An agent that can only read is a very well-spoken FAQ page.…

Microsoft Dynamics 365 and Power Platforms Blog 5 days ago 7

Article

The Read Receipt You Always Wanted: Smart Links That Log Themselves to Dynamics 365

Every seller knows the void: you send the proposal, the deck, the one-pager — and then nothing…

Microsoft Dynamics 365 and Power Platforms Blog 6 days ago 7

Article

From 0% to 100% Overnight: Reading and Fixing Your Sales Navigator Match Rate

The morning after I connected Sales Navigator to my Dynamics 365 trial, the Match Data Report delivered its verdict: 0% of accounts matched, 0...

Microsoft Dynamics 365 and Power Platforms Blog 9 days ago 8

Article

MCP vs Work IQ: The Plug and the Appliance

While building the agent from the first post in this series, I opened the tool catalog expecting connectors and found something else…

Microsoft Dynamics 365 and Power Platforms Blog 10 days ago 8

Article

Stop Alt-Tabbing to LinkedIn: Putting Sales Navigator on Your Dynamics 365 Forms

Last week I watched a rep do something I have done a thousand times myself: she had Dynamics 365 open on one monitor and LinkedIn on the other...

Microsoft Dynamics 365 and Power Platforms Blog 11 days ago 9

Article

The Copilot Credits Wall: Licensing an Agent Lab for $0

On September 1, 2026, I was in the middle of testing a freshly built Copilot Studio agent when it stopped mid-conversation and told me, polite...

Microsoft Dynamics 365 and Power Platforms Blog 12 days ago 10

Article

What Actually Syncs? A Walkthrough of Sales Navigator’s CRM Sync Settings

The most dangerous moment in any integration project is the one right after the connection succeeds…

Microsoft Dynamics 365 and Power Platforms Blog 13 days ago 7