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Microsoft Power Virtual Agent: Latest updates

Embark on your journey of creating powerful chatbots effortlessly with our curated collection of Microsoft Power Virtual Agent blogs. Stay informed about the latest updates, tips, and best practices to leverage Power Virtual Agent for building intelligent and efficient conversational experiences.

Building a cost‑transparent agent strategy: Chargeback models for agents

AI agents are transforming enterprise workflows — but who pays when everyone uses them? From shared environments to cost-center attribution, h...

8 days ago

[Copilot Extensibility] New declarative agent control to prioritize agent knowledge sources

A new declarative agent control allows developers to prioritize curated knowledge sources over internal agent knowledge, improving response al...

6 months ago

Power Platform admin center – Manage agent security with enhanced admin controls

We are announcing the ability to govern Copilot agent development in your environments and enforce governance policies for Copilot agents. Thi...

6 months ago

Meet EstiMate: Your Smart Estimation Agent for Messaging Costs

Imagine having an assistant that quickly gives you a ballpark figure for messaging costs—even before you build your final custom agent with Co...

9 months ago

Power Automate – Connect your own virtual network with hosted machine group

We are announcing the connect your own virtual network with hosted machine group feature for Power Automate for Desktop. This feature will ena...

1 year ago

Unified Routing – Agent Capacity / Availability Issues

Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to lever...

1 year ago

Power Automate – Trigger attended desktop flows in picture-in-picture mode

Power Automate users can now trigger attended desktop flows in a picture-in-picture window, thanks to a recent update on the Power Automate co...

1 year ago

Unified Routing – Preferred Agent Routing (and Agent Scripts)

When we are using Omnichannel for Customer Service we can use Unified Routing to assign conversations to a contact's preferred agent. This is ...

2 years ago

I am speaking at GET-IT Microsoft Teams 1-day virtual conference

Join me at the GET-IT Microsoft Teams 1-day virtual conference where I will share my expertise with you. During the conference, I will be spea...

3 years ago

Dynamics 365 for Marketing | Episode -05 | Social Configuration | Social Posting by Srinath Pega

This video, presented by Srinath Pega, provides valuable insights into Dynamics 365 for Marketing. In this particular episode, episode 05, Sri...

4 years ago

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Microsoft Power Virtual Agent: Latest updates

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